CHARGING FOR THE THE SERVICE NOT GIVEN

Airtel
Posted: 2008-08-30 by Surendra [send email]
CHARGING FOR THE THE SERVICE NOT GIVEN
Complaint Rating: 0 % with 0 votes
Company information:
Airtel India
India
airtelindia.com

I am posting the details of my complaint which has not been addressed till date only promises were made but no reply-
DATE TIME (hrs) ACTION DURATION (mm:ss)
7-Aug 1002 LOGGED IN TO NDTV ACTIVE and down loaded news videos{(DDA offers flat in Delhi (size-1109 kb) and Advani goes Obama way (actual size of the video was more than1100 kb but down loaded video size was 651 kb because when the download process was On I got the under mentioned message)} (SIZE OF TOTAL DATA Sent 76 kb and Received 1829 kb) 20.03
7-Aug 1015 Received SMS from 64611099 thanking me for down loading java game and deducting Rs. 99 from my acct. 0.00
7-Aug 1027 I called 121 and gave complaint about the above mentioned message vide Complaint No. 080707085 7.09
8-Aug 1526 I called 121 but call dropped 0.10
8-Aug 1526 I called 121 to enquire about my complaint as I was promised for some solution result was zero. I was further promised that it would be replied at 1108 hrs on 12 Aug but I got no response 18.30
12-Aug 1656 Called 121 and asked about status of my complaint I was told that there was some problem in system of Airtel. I was suggested to call after 02 hrs. 3.26
12-Aug 1922 Called 121 and asked about status of my complaint but call dropped. 1.20
12-Aug 1924 Called 121 and Talked to Mr. James about status of my complaint I was further promised that it would be replied on 14 Aug but I got no response 12.54
14-Aug 1844 Called 121 to check the status of my complaint but call dropped. 1.03
14-Aug 1846 Called 121 and Talked to Ms. Sania and Mr. Ram about status of my complaint I was further promised that it would be replied on 15 Aug but I got no response 7.29
19-Aug 1458 Called 121 and Talked to Mr. Manjunath about status of my complaint I was further promised that it would be replied on 20 Aug at 12.04 hrs but I got no response 7.35
20-Aug 1851 Called 121 to check the status of my complaint but call dropped. 1.05
20-Aug 1846 Called 121 and Talked to Mr.Sharief about status of my complaint I was told that it would be replied by 12.04 midnight and I should wait till past midnight but I got no response. 7.29
21-Aug 1347 I called 121 to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that it would be replied on 25 Aug but I got no response 19.07
25-Aug 1832 I called 121 and talked to Mr. Mallikarjun and Ms. Shobha to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that she (Ms. Shobha) herself would be replying after 02 hrs but she did not respond. 20.07

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