THINK TWICE

Ok if you are a prepaid Airtel consumer think more than twice before subscribing to any of thier promo schemes. It seems to be a front to knock off your balance and well at the end of it there is nothing you can do about it.

I had subscribed to their SUB38 scheme under which Rs 38 gets deducted from ur prepaid balance (after u send an SMS to 170 with SUB38) and you get the next 100 SMSes free for 30 days.

Day 1 - I send the message. Rs 38 gets immediately deducted from my balance. I send SMSes and and my balance is still getting deducted. I call up customer care and they say wait 24 hours.

Day 2- 24 hours later. My balance is still getting deducted. Call up customer care again..they register complaint. And the service is activated at 8pm

Day 3 - My prepaid balance goes from Rs 75 to zero rupees. Just like that. i call up customer care...and they say oh Rs 38 has got deducted from your prepaid balance twice because u subscribed to the SUB38 scheme. Your complaint is registered.

Day 4 - Deducted money still not back. [By now getting back the Rs 75 had become a mission]. Call up customer care. Put on hold for 5 minutes (30 seconds according to customer care). Than a "I am still checking checking.." and call gets cut. I call again. This time the fellow is some illiterate, illmannered idiot who keeps giggling throughout. I ask for his senior and he says koi nahi hai. I ask if the calls are monitored for quality and he giggles even more.
I call yet again. This time I am told sorry according to the system u sent the SUB 38 message twice so it got auto deducted. I asked am i an idiot to send a subscription message thrice...he says sorry according to the system u did. you must have got a confirmation thrice. I said not a single time -- well in that case u must have deleted them. And call ends.

Now what do i do? I wish thier was audio uploading facility here so i could record and upload those conversations.

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http://www.mouthshut.com/review/Airtel-145674-1.html