Saturday, June 28, 2008

Err.. Latency?

I Lost the long fight Against Airtel Broadband
Yes guys thats true,
I had high ping to europe.battle.net but with mtnl i had good latency so i called customer care EVERY DAY and next day the guy comes to my house and he knows nothing what latency is and what i am trying to tell him he looks at me and laugh. Then i write emails nothing happens i call again and again write email and email guys come and go out but LATENCY IS SAME. I finally gave up after one month but I SUGGEST YOU ALL NEVER TAKE AIRTEL BROADBAND.
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Old Today, 07:43 PM #2
ashishgoel
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Join Date: Jan 2007
Location: Delhi
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Broadband Connection Type: MTNL & Airtel
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Default Re: I Lost the long fight Against Airtel Broadband
thats how the system works... u complain - they send a guy - unable to rectify ur complaint - 1st they laugh at complain (if they cann't understand) and then at u - and if u get irritated, and then start irritating Airtel (or any Service provider), they offer to close down ur connection and refund the one time fees/deposit - and then u're left with nothin..

one is very clear, a complain is very valuable feed-back for the company (and thats true - atleast for the private service providers were there's no monopoly ), and if they cann't rectify then its there defect with the service provider, unrelated to nature of complain.

as regards to ur complain, i believe its routing specific and they jus can re-route the traffic from and of ur area as whole jus to satisfy only u (out of all BB users - there are less than 5 % serious gamers- i think) - best possible solution - grow ur local community which is on Airtel for gaming - and then complain collectively.. - that MIGHT help....
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