LOSING JOB DUE TO POOR AIRTEL SERVICES

From Mouthshut:

I have the Airtel Mobile connection for the past 4-5 years. Holding 3 connection on the Dell CUG plan as I though it’s the best around. Airtel is unable to bare the weight of its own development. The support is pathetic than the BSNL service I should say.

I’ve lost my mobile in a train journey and have taken a duplicate SIM card after blocking the lost one. I was promised that the activation would be in ONE HOUR. Its 3 days and my mobile is still inactive. The Airtel Customer Care does not have the Madhapur Airtel Showroom they claim and finally they give a number which is not valid. So what can or may happen the same problem occurs with someone who paid the bill???

The most meaningless numbers for this service providers are 198 & 121. All they can do just promise and so nothing about it.

I interacted with at least 10 customer care reps and all of them promised me to get the connection activated in one hour which translated to 50hrs. They expect me to go to the Airtel outlet now and get the SIM replaced again. So do they expect me to wait another 50hrs to get the mobile active??????

Good for nothing reps I should tell. One tells me that I will receive a message with the complaint number and possible resolution time in SMS. Hellooooooo….my mobile is not active here, how the hell I can get a message.

I suggest all my colleagues at DELL to opt for any other connection but not Airtel. My JOB TODAY IS AT STAKE DUE TO THESE GUYS…..

I’m really happy to surrender all my Airtel SIMs back to them and would rather live with a Vodafone or BSNL even.

All who have read this, please think twice before opting for the SELF-CLAIMED the best AIRTEL.

Branch Visited:	Madhapur & 198 & 121
Plan Name:	240 CUG
Plan Type:	Post Paid http://www.mouthshut.com/review/Airtel-149259-1.html